FAQ'S

FAQ'S

 

 

FAQ's

REMEMBER ALL UNITS COME WITH 60 MONTHS WARRANTY

Item Details:

Q - What is Ex DIsplay?

A- We are specialists in all things related to irons and deal with the manufactures directly, so we can pass the savings on to you. The vast majority of our products are Ex Display, which means that they may have cosmetic marks- ( they may be tested so minor signs of usage) we do occasionally get some Brand New products. All products will be Ex display  unless stated otherwise in the listing. If a product is Brand New or  Ex Display it will be clearly stated in the listing.

Q - What does refurbished mean?

A- Customers return products for many reasons: it may have been unsuitable, an unwanted gift or simply because they have changed their mind. Products identified by IronsRus as 'refurbished' are products that have been returned to retailers, supermarkets and manufacturers and then passed on the parent company Groupe SEB. They are then checked, inspected, repaired if necessary, graded and reboxed complete with all necessary accessories. This item may or may not be in its original packaging, even if supplied in original packaging this may be slightly marked and alternative packaging material maybe used for internal packaging. 

Q - So how exactly are these product Ex display?

A- Every product we have for sale has had a thorough examination. The manfacturer then checks and inspects them, the products are almost new condition. Some may have minor cosmetic blemishes.

 

 

Contact:

Q - How do I contact Ironsrus?

A- If you have any questions, you can contact a member of the IronsRus Customer Support team by emailing us at sales@ironsrus.co.uk with all email enquiries we will endeavour to reply within 48 hours (Monday to Friday). If you require to speak to a member of our team urgently, you can also contact our Customer Support team on 07828 657004. Our opening times are below:

Monday to Wednesday: 09:00 – 18:00
Thursday: 09:00 – 19:00
Friday: 09:00 – 19:00

 

 

Payment:

Q - How do I pay?

A- For speed and simplicity we only accept payment through PayPal using a debit or credit card

Payment on can be made using a debit or credit card. Once your payment has been received we will send you a confirmation email and your purchase will be supported by an invoice.

If you do not have a PayPal account or wish to pay by any other means please call 07828 657004

 

 

Postage:

Q - How long will the delivery take?

A- Most items will be despatched the next working day but we aim to despatch all orders within 2 working days of cleared funds.

Q - What happens to my order if I am not in when the courier attempts to deliver it?

A- Our couriers should contact you via email and/or Text message to advise you of an approximate delivery time. However if you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with.

Q - Do you deliver outside the UK?

A- We currently only ship products to the UK mainland including Northern Ireland and the Isle of Wight  Please note: We are currently unable to ship to the Channel Islands, or the Scottish Islands We currently do not ship to countries outside of the UK.

 

 

Returns:

Q- How long do I have to return my product?

A- Under the Distance Selling Regulations, you have up to 14 working days after you have received your delivery to cancel your order via email to the IronsRus support team.

Under our IronsRus Refund Policy, you have 60 days to return a product to us, providing it is unused and in a saleable condition for a full refund or and exchange.

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product.

All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.

The IronsRus repair warranty applies to all purchases from the IronsRus shop and starts from the day after you receive your product. We reserve the right to reject warranty claims where the purchase is or appears to be of a trade or business nature.

*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.

Q - How do I arrange a return?

A- To return an item to IronsRus, you must obtain a unique Returns Authorisation Number (RMA Number) from a member of our Return Support team on 07828 657004  Once you have received your unique number, we can arrange for the items to be returned to us here at IronsRus